It was the era when Mobile Phones came to India and they were something everybody wanted to have one but not affordable to everyone! And finally we decided to buy a phone. The only company that was known those days was Nokia and so we bought Nokia 3310. And the story started. Its been about 10 years and I still remember those days. Since then, I have been using various Nokia phones till date and quite obsessed with them. There lies a Nokia fan here. I have several big debates with friends in real life or online, all they say is Nokia is not so good! But I never let them win those debates! 😛
Ok, it seems I am boring you, lets come to the point, why I love Nokia. Nokia is not so famous just for producing nice Phone but something, that many companies fail to have, i.e. after-sales service, great customer support and customer relationship. This is what has made them be the most trusted brand in India. There have been many incidence that really made me a Nokia Fan and not to mention all, I am just wanna share what they did for me today.
Those who love Nokia may probably know WOMWorld/Nokia pretty well. Those who don’t know, WOMWorld/Nokia is a Nokia sponsored resource providing latest news, comment and feedback on all things about Nokia from around the world. Since I became active on twitter, I wasn’t an exception to follow them. I follow many bloggers too. I saw WOMWorld/Nokia sending trial Nokia devices to many bloggers, developers and some non-geeks too! I recently started blogging and wanted to try some Nokia too but I was afraid to ask as my blog is quite new and so I left the thought of asking for one review unit.
Later I got some issue with my Nokia N8 in USB port and went to Nokia Care. Due to design of N8, they have to send my N8 to Delhi for about 12 days. I refused to give for now as all my spare phones were not working and phones are something I depends a lot these days. I thought “why not try to ask for a review unit from WOMWorld/Nokia? ” and I explained the situation and asked for a review unit. I mailed on weekends. I waited for couple of days but no reply! I thought I wont be getting one. But on this great monday, I received a mail from them and I was quite surprised to read the mail. They were late (not actually late) to reply because it was weekends. This was what written in it:
Hi Kishan
We can definitely get you something to trial at least while your N8 is being repaired. The question is which would you like? At the moment we have the C7, E7, N8, X7, and E7 available. Also some BH-905i or Nokia 806’s accessories to go with the phone.
Let me know which phone you would like and we’ll take it from there.
Thanks,
Paul
Can you imaging, you will get choice of such high end phones? And the unexpected offer of having such a great headsets with phones without even asking for it too! Man, they really won my heart today. Have you ever saw any company like this?
I asked for one review unit of simple accessory from a company (can’t mension their name, sorry) and their first question was “Can you please send us the visitors stats of your site” and it was obvious to fail here for a new blogger like me. While WOMWorld/Nokia, without asking for anything about my blogging site’s stats, replied that mail so greatly! I really thank them for such an awesome response.
All I wanna say is THIS IS WHY I LOVE NOKIA! And after this post if you call me a fanboi, who cares? These points are enough for me to love a company! Thank you all at Nokia and WOMWorld/Nokia, especially Paul. 🙂
NOTE TO OTHER COMPANIES: Learn From Nokia, guys! 😛
UPDATE: Even before I publish this post, I received another mail from them with agreement form for all formalities to get device and here we go. Hurrrray.. 😀
Tags: c7, customer, e7, n8, nokia, support, womworld, womworldnokia, x7
